Today, lenders receive unsupported and incomplete applications through Points of Sale or by phone from borrowers. The MLO runs that data through Automated Underwriting Systems to get worthless feedback and request basic documentation (often the same documents twice), resulting in tons of back and forth with underwriting. Their internal systems provide no facilitation on what to gather and when. These gaps lead to drastic reductions in NPS scores.

RealKey automates processing and underwriting of mortgage through a web-based mortgage process facilitator that centralizes and simplifies both documentation collection and review to reduce touches (back and forth) with underwriting by getting documents and data direct from the source through APIs and OCR. RealKey stores all data and documents securely and centrally for all parties to access. Review of data is automated through algorithms coupled with machine learning to improve accuracy overtime. Smart conditioning, centralized chat, and auto-updates to parties facilitates the collection of additional required conditions to get the right documents the first time efficiently, while creating a network effect around RealKey’s platform. Smart stacking creates the "Perfect" submission package to underwriting, which is simple and easy to read, resulting in reduced errors or questioning. Lenders (RealKey’s paying users) benefit from improved efficiency and reduced costs internally, as well as improved customer satisfaction and likelihood of repeat and referral business from their clients. RealKey is a first mover, filling the gaps of current products currently in the marketplace.